Privacy Policy

Last updated: June 23, 2026

This Privacy Policy describes how [Your Store Name] (“we,” “us,” or “our”) collects, uses, stores, and shares your personal information when you visit our website, place an order, create an account, contact our support team, subscribe to our communications, or otherwise use our products and services.

Our store sells electric bicycles, e-bike accessories, replacement parts, and related services. By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our website or services.

1. Personal Information We Collect

We may collect personal information from you depending on how you interact with our website and services.

Information You Provide to Us

We may collect the following information when you place an order, create an account, contact us, or subscribe to updates:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Account login details
  • Order information
  • Payment and transaction details
  • Customer support messages
  • Product reviews or feedback
  • Warranty or after-sales service information
  • Any other information you choose to provide

Please note that we do not store full credit card numbers. Payment information is processed securely by third-party payment providers.

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Time zone
  • Pages viewed
  • Products viewed
  • Referring website
  • Search terms
  • Cart activity
  • Checkout activity
  • Cookie and tracking technology data

This information helps us improve website performance, understand customer preferences, prevent fraud, and provide a better shopping experience.

Information From Third Parties

We may receive information from third-party service providers and partners, including:

  • Shopify and e-commerce platform providers
  • Payment processors
  • Shipping and fulfillment partners
  • Email marketing platforms
  • SMS service providers
  • Analytics providers
  • Advertising platforms such as Google, Meta/Facebook, TikTok, or Microsoft
  • Customer support tools
  • Fraud prevention services

2. How We Use Your Personal Information

We use your personal information for the following purposes:

To Process and Fulfill Orders

We use your information to:

  • Process payments
  • Confirm orders
  • Arrange shipping and delivery
  • Provide tracking updates
  • Handle returns, exchanges, and refunds
  • Provide warranty and after-sales support
  • Communicate about your e-bike order or accessories

To Provide Customer Support

We may use your information to respond to questions about:

  • Product selection
  • Order status
  • Shipping and delivery
  • Assembly or installation
  • Warranty claims
  • Troubleshooting
  • Replacement parts
  • Returns or exchanges

To Improve Our Website and Services

We may use browsing and usage data to:

  • Improve website design and performance
  • Understand product demand
  • Improve product descriptions and recommendations
  • Detect website errors
  • Personalize your shopping experience
  • Improve our electric bicycle products and customer service

For Marketing and Advertising

With your consent where required, we may use your information to:

  • Send promotional emails
  • Show relevant advertisements
  • Recommend products or accessories
  • Notify you about sales, new arrivals, or special offers
  • Measure the effectiveness of our advertising campaigns

You may opt out of marketing communications at any time.

For Security and Fraud Prevention

We use your information to:

  • Protect customer accounts
  • Detect fraudulent transactions
  • Prevent unauthorized access
  • Protect our website and business
  • Enforce our terms, policies, and legal rights

For Legal Compliance

We may use your information to comply with applicable laws, regulations, tax requirements, payment rules, consumer protection obligations, and lawful requests from authorities.

3. Email Communications

If you subscribe to our newsletter or make a purchase from our store, we may send you emails related to:

  • Order confirmation
  • Payment confirmation
  • Shipping updates
  • Delivery notifications
  • Customer service responses
  • Warranty or product support
  • Promotional offers
  • Product news and updates

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link in the email. Even if you unsubscribe from marketing emails, we may still send you non-promotional emails related to your orders, account, customer service requests, or legal notices.

4. SMS / Text Message Communications

If you provide your phone number and consent to receive SMS messages, we may send text messages related to:

  • Order confirmation
  • Shipping and delivery updates
  • Customer support follow-ups
  • Warranty or service reminders
  • Account or transaction notifications

Message frequency may vary depending on your interaction with us.

Message and data rates may apply. Please check with your mobile carrier for details.

You may opt out of SMS messages at any time by replying STOP to any message. For help, you may reply HELP or contact us using the details listed in the “Contact Us” section below.

We do not sell your SMS opt-in information. We do not share SMS consent data with third parties for their own marketing purposes.

5. Sharing Your Personal Information

We may share your personal information with third parties only when necessary to operate our business, provide our services, comply with legal obligations, or protect our rights.

We may share information with:

Service Providers

We may share information with companies that help us operate our store, including:

  • Shopify
  • Payment processors
  • Shipping carriers
  • Fulfillment warehouses
  • Email and SMS service providers
  • Customer support tools
  • Analytics providers
  • Fraud prevention services
  • Cloud hosting and technical service providers

These service providers are authorized to use your information only as necessary to provide services to us.

Payment Partners

If you choose a third-party payment method, such as PayPal, Klarna, credit card processors, or other payment services, your payment information may be processed according to that provider’s own privacy policy.

Shipping and Fulfillment Partners

We may share your name, address, phone number, email address, and order details with shipping carriers and fulfillment partners so they can deliver your electric bike, accessories, replacement parts, or related products.

Advertising and Analytics Partners

We may share limited website activity data with advertising and analytics partners to help us measure performance, improve our website, and show relevant ads.

This may include information collected through cookies, pixels, tags, and similar technologies.

Legal and Business Purposes

We may disclose personal information when required by law, legal process, court order, government request, or when necessary to protect our rights, customers, employees, business, or the public.

If our business is involved in a merger, acquisition, restructuring, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.

6. Behavioural Advertising

We may use your personal information to provide targeted advertisements or marketing communications that may be relevant to your interests.

For example, we may use advertising or analytics services from platforms such as:

  • Google
  • Meta / Facebook / Instagram
  • TikTok
  • Microsoft / Bing
  • Shopify marketing tools
  • Other advertising or analytics partners

These tools may use cookies, pixels, and similar technologies to understand how users interact with our website and advertisements.

You can usually adjust your advertising preferences through the settings provided by these platforms. You may also manage cookies through your browser settings.

7. Cookies and Tracking Technologies

Cookies are small files placed on your device when you visit a website. We use cookies and similar technologies to help our website function properly and to improve your shopping experience.

We may use cookies for:

  • Website functionality
  • Shopping cart operation
  • Checkout processing
  • Customer login
  • Language and currency preferences
  • Security and fraud prevention
  • Analytics and performance measurement
  • Advertising and retargeting
  • Remembering user preferences

You can control or disable cookies through your browser settings. However, disabling cookies may affect certain website functions, including cart, checkout, login, and personalized shopping features.

8. Third-Party Links

Our website may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any third-party websites or services you visit.

9. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your personal information.

You are responsible for keeping your account login information confidential.

10. Data Retention

We retain personal information for as long as necessary to:

  • Provide our services
  • Fulfill your orders
  • Maintain your account
  • Provide customer support
  • Process returns, exchanges, or warranty claims
  • Comply with legal and tax obligations
  • Resolve disputes
  • Enforce our agreements
  • Prevent fraud or abuse

When personal information is no longer needed, we will delete, anonymize, or securely store it according to applicable law and business requirements.

11. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include:

  • The right to access personal information we hold about you
  • The right to request correction of inaccurate information
  • The right to request deletion of your personal information
  • The right to receive a copy of your personal information
  • The right to object to or restrict certain processing
  • The right to withdraw consent where processing is based on consent
  • The right to opt out of marketing communications
  • The right to opt out of targeted advertising, where applicable

To exercise your rights, please contact us using the details in the “Contact Us” section below.

We may need to verify your identity before processing your request.

12. California Privacy Rights

If you are a California resident, you may have additional rights under California privacy laws, including the right to know what personal information we collect, use, disclose, or share, the right to request deletion or correction, and the right to opt out of certain types of data sharing.

We do not sell your personal information for money.

Where applicable, you may contact us to exercise your California privacy rights.

13. GDPR Rights for EEA and UK Residents

If you are located in the European Economic Area or the United Kingdom, you may have additional rights under applicable data protection laws.

These rights may include:

  • Accessing your personal data
  • Correcting your personal data
  • Requesting deletion of your personal data
  • Restricting or objecting to processing
  • Requesting data portability
  • Withdrawing consent
  • Lodging a complaint with your local data protection authority

We may process your personal information based on:

  • Your consent
  • The performance of a contract with you
  • Compliance with legal obligations
  • Our legitimate business interests
  • Protection of vital interests
  • Other lawful bases permitted by applicable law

14. International Transfers

Our business may operate globally, and your personal information may be transferred, stored, or processed in countries outside your country of residence.

These countries may have privacy laws that differ from those in your jurisdiction.

When we transfer personal information internationally, we will take appropriate measures as required by applicable law to protect your information.

15. Children’s Privacy

Our website and services are not intended for children under the age of 18.

We do not knowingly collect personal information from children under 18. If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to delete such information.

16. Automated Decision-Making

We do not use fully automated decision-making that produces legal or similarly significant effects on you.

Some third-party service providers, such as fraud prevention or payment processors, may use automated tools to help detect fraud, security risks, or payment issues.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.

When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page.

Your continued use of our website or services after any changes means that you acknowledge the updated Privacy Policy.

18. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or want to opt out of certain communications, please contact us:

Email: [support@yourdomain.com]
Phone: [your phone number]
Mailing Address: [your business mailing address]
Website: [your store website]