Return & Refund Policy

Last updated: July 3, 2026
Website: burchdacycles.com
Brand: BURCHDA

At BURCHDA, we want you to feel confident when shopping with us. This policy explains how returns, exchanges, cancellations, and refunds work for products purchased directly from burchdacycles.com.

Nothing in this policy limits any consumer rights you may have under applicable law.

1. Contact Us First

Before returning any product, please contact us first so we can provide the correct return instructions.

Email: support@burchdacycles.com
Response time: Usually within 1–2 business days

Please include:

  • Your order number

  • Your full name

  • Your delivery address

  • The product name

  • The reason for your request

  • Photos or videos if the product is damaged, defective, incorrect, or missing parts

Please do not send any product back before receiving return authorization from our support team.

2. 14-Day Statutory Right of Withdrawal

For eligible online purchases, you may have the right to cancel or return your order within 14 calendar days after receiving the product, subject to applicable consumer law.

To use this right, please contact us within the withdrawal period and clearly state that you wish to withdraw from the purchase.

You may inspect the product only as reasonably necessary to check its nature, features, and function. If the product has been used beyond normal inspection, we may reduce the refund where allowed by law.

3. 30-Day Return Policy

BURCHDA offers a 30-day return period from the date of delivery for eligible products purchased directly from burchdacycles.com.

To qualify for a return:

  • The return request must be made within 30 calendar days after delivery

  • The product must be clean, undamaged, and in resalable condition

  • The product must not be modified, altered, or tampered with

  • All original accessories, components, manuals, tools, keys, chargers, hardware, and supplied items must be included

  • Original packaging should be used whenever possible

  • E-bikes must show fewer than 10 miles on the odometer/display

  • Proof of purchase is required

4. Damaged, Defective, Incorrect, or Missing Products

Please check your order as soon as it arrives.

Contact us promptly if:

  • The product is defective

  • The product was damaged during delivery

  • You received the wrong product

  • Accessories or components are missing

  • The package is missing or cannot be delivered

Please email support@burchdacycles.com with your order number, a description of the issue, and clear photos or videos.

If the issue is confirmed to be caused by BURCHDA, shipping damage, incorrect shipment, or product defect, we will provide a suitable solution. This may include repair, replacement, missing-part shipment, free resend, partial refund, or full refund.

5. Returns for Quality Issues

If your product has a confirmed quality issue, we will help resolve it.

Within 30 Days After Delivery

For confirmed quality issues, we may provide:

  • Free return or exchange

  • Free replacement for wrong products

  • Free resend of missing or damaged accessories

  • Partial or full refund where appropriate

After 30 Days

After 30 days, returns may not always be available. Depending on the issue and warranty terms, we may offer:

  • Repair

  • Replacement parts

  • Exchange

  • Partial refund

  • Other warranty support

Where required by applicable law, BURCHDA will cover reasonable return shipping costs for defective, damaged, or incorrect products.

Original shipping fees may not be refundable unless required by law.

6. Returns for Non-Quality Reasons

A non-quality return means the product is not defective, damaged, incorrect, or missing parts, but the customer still wishes to return it.

Examples include:

  • You changed your mind

  • You ordered the wrong model

  • You selected the wrong color or version

  • You refused delivery for personal reasons

  • The product has no confirmed defect or shipping error

For approved non-quality returns, the customer is responsible for return shipping and handling fees.

Non-Quality Return Fees

Product Return Shipping & Handling Fee
E-bike €300 per unit
Chain lock €15 per unit
Phone holder €15 per unit
Mirrors €15 per unit
Front basket €20 per unit
Rear basket €20 per unit
Front rack €20 per unit
Saddlebag €20 per unit
E-bike battery €30 per unit

These fees only apply to returns caused by customer preference or customer reasons. They do not apply when the product is confirmed to be defective, damaged during delivery, incorrect, or covered by statutory remedies.

7. Order Cancellations

To cancel an order, please contact support@burchdacycles.com as soon as possible and include your order number.

Before Shipment

If the order has not yet shipped:

  • A 5% processing fee will be deducted

  • The remaining amount will be refunded to the original payment method

After Shipment

If the order has already shipped:

  • The order can no longer be cancelled as a pre-shipment cancellation

  • A €200 shipping charge per bike may apply

  • After delivery, you may request a return under this policy

This cancellation policy does not affect any statutory rights available under applicable law.

8. Exchanges

We accept eligible exchange requests within 30 calendar days after delivery, subject to product availability.

To qualify for an exchange:

  • The product must be unused, clean, and undamaged

  • Original packaging should be used where possible

  • All accessories and supplied items must be included

  • E-bikes must show fewer than 10 miles on the odometer/display

Exchange Fees

Exchange Type Fee / Requirement
Same model, different color €200 per unit
Different model €200 per unit
Different model with higher price Customer pays the price difference
Replacement with lower price Eligible price difference may be refunded
Over 30 days Exchanges are not accepted unless required by law or covered by warranty

The €200 exchange fee only applies to voluntary exchanges caused by customer preference. It does not apply to confirmed defects, shipping damage, wrong products, or statutory remedies.

9. Price Difference Refunds

If the product price changes after purchase:

  • Within 7 days after purchase: BURCHDA may provide a partial refund of the eligible price difference

  • After 7 days: price difference refunds are not accepted

  • After 7 days: BURCHDA may offer a free gift at its discretion

Price difference adjustments are not guaranteed and may depend on the promotion, product, country, and order status.

10. Change of Delivery Address

If you need to change your delivery address after placing an order, please contact us as soon as possible.

  • We will try to update the address before shipment

  • If carrier handling or shipment modification is required, an extra €20 per item may apply

  • Address changes may not be possible after dispatch

  • Customers are responsible for providing a correct and complete delivery address at checkout

11. Refused Packages

If a customer refuses a package for reasons not caused by BURCHDA:

  • A €200 shipping charge per item may be deducted from the refund

  • If the customer requests reshipment, an extra €200 per item may apply

This fee does not apply where the refusal is caused by BURCHDA’s error, shipping damage, wrong product, or another confirmed issue caused by BURCHDA or the carrier, where prohibited by law.

12. Return Process

To return a product, please follow these steps:

  1. Contact us at support@burchdacycles.com.

  2. Provide your order number, product name, reason for return, and photos or videos if relevant.

  3. Wait for return authorization and return instructions.

  4. Pack the product securely with all original accessories and supplied items.

  5. Ship the product only to the return address confirmed by our support team.

Our support team usually replies within 1–2 business days.

13. Return Facilities

Please do not send a return before receiving instructions from us.

Depending on your delivery country, product type, and warehouse availability, approved returns may be sent to one of the following facilities.

EU Return Facility

Wolka Kosowska Stefanowo
UL. Urocza 8
05-552 Stefanowo
Poland

UK Return Facility

7 Bramoor Street
London, England
E15 1RR
United Kingdom

The exact return address and recipient information will be confirmed by email before return shipment.

Products sent to the wrong address or sent without return authorization may be delayed, refused, or unable to be processed.

14. Refunds

Approved refunds will be issued to the original payment method.

For voluntary returns, refunds are usually processed after the returned product has been received and inspected.

If any return, cancellation, exchange, refused package, or address change is subject to a fee under this policy, the fee may be deducted from the refund or charged before further processing.

Estimated Refund Processing Time

Payment Method Processing Time
Credit or debit card Approximately 3–10 business days
PayPal Approximately 1–5 business days
Other payment methods Depends on the payment provider

The exact time may vary depending on your bank, card issuer, payment provider, country, and currency.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact support@burchdacycles.com.

15. Late or Missing Refunds

If we have confirmed that your refund has been issued but you have not received it:

  1. Check your original payment account again.

  2. Contact your card issuer, PayPal, or payment provider.

  3. Contact your bank, as processing may still be pending.

  4. Allow the normal processing period to pass.

  5. If the refund is still missing, contact support@burchdacycles.com.

Please include your order number, full name, and refund confirmation details when contacting us.

16. Privacy

During the return, exchange, warranty, and refund process, BURCHDA may collect and process information needed to verify your order, communicate with you, assess the request, arrange transport, repair, replacement, or refund, prevent fraud, and meet legal or accounting obligations.

Personal information is handled according to our Privacy Policy.

17. Contact Information

Brand: BURCHDA
Legal Entity: Shenzhen Siyou Time and Space Technology Co., Ltd.
Business Address: Room B202, Building F, Zhonghao Jinyucheng Industrial Park, Xiangjiaotang Community, Bantian Street, Longgang District, Shenzhen, Guangdong Province, China
Phone: +86 19925176742
Email: support@burchdacycles.com
Website: burchdacycles.com

18. Changes to This Policy

BURCHDA may update this Return & Refund Policy when necessary.

Any revised policy will be published on burchdacycles.com with an updated effective date.

Changes will apply prospectively and will not reduce any rights that applied to an order when the order was placed.