Política de privacidad

Política de privacidad

Última actualización: junio 23, 2026

This Política de privacidad describes how Burchda Cycles (“we,” “us,” or “our”) collects, uses, stores, and shares your Información personal when you visit our sitio web, place an pedido, create an cuenta, contact our equipo de soporte, subscribe to our communications, o de otro modo use our productos and Servicios.

Our store sells electric bicycles, bicicleta eléctrica accesorios, piezas de repuesto, and related Servicios. By accessing or using our sitio web and Servicios, reconoces that you have read and understood this Política de privacidad.

If you do not agree with this Política de privacidad, please do not use our sitio web or Servicios.

1. Información personal recopilamos

podemos recopilar Información personal from you depending on how you interact with our sitio web and Servicios.

información You Provide to Us

podemos recopilar lo siguiente información when you place an pedido, create an cuenta, contáctanos, or subscribe to updates:

  • Nombre
  • Dirección de correo electrónico
  • número de teléfono
  • dirección de facturación
  • envío dirección
  • cuenta login detalles
  • pedido información
  • Payment and transaction detalles
  • Customer support messages
  • producto reviews or feedback
  • garantía or after-sales Servicio información
  • Any other información you choose to provide

Ten en cuenta that we do not store full tarjeta de crédito numbers. Payment información is processed securely by terceros payment providers.

información Collected Automatically

When you visit our sitio web, we may automatically collect certain información about your device and actividad de navegación, incluyendo:

  • IP dirección
  • navegador type
  • Device type
  • Operating system
  • Time zone
  • Pages viewed
  • productos viewed
  • Referring sitio web
  • Search terms
  • carrito activity
  • pago activity
  • Cookie and tracking technology data

This información helps us improve sitio web performance, understand customer preferences, prevent fraud, and provide a better shopping experience.

información From terceros

We may receive información from terceros proveedores de servicios and partners, incluyendo:

  • Shopify and e-commerce platform providers
  • Payment processors
  • envío and fulfillment partners
  • Email marketing platforms
  • SMS proveedores de servicios
  • Analytics providers
  • Advertising platforms como Google, Meta/Facebook, TikTok, or Microsoft
  • Customer support tools
  • Fraud prevention Servicios

2. How usamos Your Información personal

usamos your Información personal para los siguientes fines:

To Process and Fulfill pedidos

usamos your información to:

  • Process payments
  • Confirm pedidos
  • Arrange envío and entrega
  • Provide tracking updates
  • Handle devoluciones, cambios, and reembolsos
  • Provide garantía and after-sales support
  • Communicate about your bicicleta eléctrica pedido or accesorios

To Provide Customer Support

podemos usar your información to respond to questions about:

  • producto selection
  • pedido status
  • envío and entrega
  • Assembly or installation
  • garantía claims
  • Troubleshooting
  • piezas de repuesto
  • devoluciones or cambios

To Improve Our sitio web and Servicios

podemos usar browsing and usage data to:

  • Improve sitio web design and performance
  • Understand producto demand
  • Improve producto descriptions and recommendations
  • Detect sitio web errors
  • Personalize your shopping experience
  • Improve our electric bicycle productos and atención al cliente

For Marketing and Advertising

With your consent cuando sea necesario, podemos usar your información to:

  • Send promotional emails
  • Show relevant advertisements
  • Recommend productos or accesorios
  • Notify you about sales, new arrivals, or special offers
  • Measure the effectiveness of our advertising campaigns

puedes opt out of comunicaciones de marketing en cualquier momento.

For Security and Fraud Prevention

usamos your información to:

  • Protect customer accounts
  • Detect fraudulent transactions
  • Prevent no autorizado access
  • Protect our sitio web and business
  • Enforce our terms, políticas, and legal derechos

For Legal Compliance

podemos usar your información to comply with applicable laws, regulations, Impuesto requirements, payment rules, consumer protection obligations, and lawful solicitudes from authorities.

3. Email Communications

If you subscribe to our newsletter or make a compra from our store, we may send you emails related to:

  • pedido confirmación
  • Payment confirmación
  • envío updates
  • entrega notifications
  • atención al cliente responses
  • garantía or producto support
  • Promotional offers
  • producto news and updates

puedes unsubscribe from promotional emails en cualquier momento by clicking the unsubscribe link in the email. Even if you unsubscribe from marketing emails, we may still send you non-promotional emails related to your pedidos, cuenta, atención al cliente solicitudes, or legal notices.

4. SMS / Text Message Communications

If you provide your número de teléfono and consent to receive SMS messages, we may send text messages related to:

  • pedido confirmación
  • envío and entrega updates
  • Customer support follow-ups
  • garantía or Servicio reminders
  • cuenta or transaction notifications

Message frequency may vary depending on your interaction with us.

Message and data rates may apply. Please check with your mobile carrier for detalles.

puedes opt out of SMS messages en cualquier momento by replying STOP to any message. For help, puedes reply HELP or contáctanos using the detalles listed in the “contáctanos” section below.

We do not sell your SMS opt-in información. We do not share SMS consent data with terceros for their own marketing purposes.

5. Sharing Your Información personal

podemos compartir your Información personal with terceros only when necessary to operate our business, provide our Servicios, comply with legal obligations, or protect our derechos.

podemos compartir información with:

proveedores de servicios

podemos compartir información with companies that help us operate our store, incluyendo:

  • Shopify
  • Payment processors
  • envío carriers
  • Fulfillment warehouses
  • Email and SMS proveedores de servicios
  • Customer support tools
  • Analytics providers
  • Fraud prevention Servicios
  • Cloud hosting and technical proveedores de servicios

These proveedores de servicios are authorized to use your información only as necessary to provide Servicios to us.

Payment Partners

If you choose a terceros método de pago, como PayPal, Klarna, tarjeta de crédito processors, or other payment Servicios, your payment información may be processed de acuerdo con that provider’s own Política de privacidad.

envío and Fulfillment Partners

podemos compartir your name, dirección, número de teléfono, dirección de correo electrónico, and pedido detalles with envío carriers and fulfillment partners so they can deliver your bicicleta eléctrica, accesorios, piezas de repuesto, or related productos.

Advertising and Analytics Partners

podemos compartir limited sitio web activity data with advertising and analytics partners to help us measure performance, improve our sitio web, and show relevant ads.

This may incluyen información collected through cookies, pixels, tags, and similar technologies.

Legal and Business Purposes

We may disclose Información personal when required by ley, legal process, court pedido, government solicitud, or when necessary to protect our derechos, customers, employees, business, or the public.

If our business is involved in a merger, acquisition, restructuring, bankruptcy, or sale of assets, your información may be transferred as part of that transaction.

6. Behavioural Advertising

podemos usar your Información personal to provide targeted advertisements or comunicaciones de marketing that may be relevant to your interests.

por ejemplo, podemos usar advertising or analytics Servicios from platforms como:

  • Google
  • Meta / Facebook / Instagram
  • TikTok
  • Microsoft / Bing
  • Shopify marketing tools
  • Other advertising or analytics partners

These tools may use cookies, pixels, and similar technologies to understand how users interact with our sitio web and advertisements.

You can usually adjust your advertising preferences through the settings provided by these platforms. puedes also manage cookies through your navegador settings.

7. cookies and Tracking Technologies

cookies are small files placed on your device when you visit a sitio web. usamos cookies and similar technologies to help our sitio web function properly and to improve your shopping experience.

podemos usar cookies for:

  • sitio web functionality
  • Shopping carrito operation
  • pago processing
  • Customer login
  • Language and currency preferences
  • Security and fraud prevention
  • Analytics and performance measurement
  • Advertising and retargeting
  • Remembering user preferences

You can control or disable cookies through your navegador settings. However, disabling cookies may affect certain sitio web functions, incluyendo carrito, pago, login, and personalized shopping features.

8. terceros Links

Our sitio web may contain links to terceros websites, apps, or Servicios. no somos responsables for the privacy practices, security, or content of terceros websites.

We encourage you to review the privacy políticas of any terceros websites or Servicios you visit.

9. Data Security

We take reasonable administrative, technical, and physical measures to protect your Información personal from no autorizado access, uso indebido, loss, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your Información personal.

eres responsable for keeping your cuenta login información confidential.

10. Data Retention

conservamos Información personal for as long as necessary to:

  • Provide our Servicios
  • Fulfill your pedidos
  • Maintain your cuenta
  • Provide customer support
  • Process devoluciones, cambios, or garantía claims
  • Comply with legal and Impuesto obligations
  • Resolve disputes
  • Enforce our agreements
  • Prevent fraud or abuso

When Información personal is no longer needed, we will delete, anonymize, or securely store it de acuerdo con ley aplicable and business requirements.

11. Your derechos and Choices

Depending on where you live, puedes have certain derechos regarding your Información personal.

These derechos may incluyen:

  • The right to access Información personal we hold about you
  • The right to solicitud correction of inaccurate información
  • The right to solicitud deletion of your Información personal
  • The right to receive a copy of your Información personal
  • The right to object to or restrict certain processing
  • The right to withdraw consent where processing is based on consent
  • The right to opt out of comunicaciones de marketing
  • The right to opt out of targeted advertising, cuando corresponda

To exercise your derechos, contáctanos using the detalles in the “contáctanos” section below.

We may need to verify your identity before processing your solicitud.

12. California Privacy derechos

If you are a California resident, puedes have additional derechos under California privacy laws, incluyendo the right to know what Información personal recopilamos, use, disclose, or share, the right to solicitud deletion or correction, and the right to opt out of certain types of data sharing.

We do not sell your Información personal for money.

cuando corresponda, puedes contáctanos to exercise your California privacy derechos.

13. GDPR derechos for EEA and UK Residents

If you are located in the European Economic Area or the Reino Unido, puedes have additional derechos under applicable data protection laws.

These derechos may incluyen:

  • Accessing your datos personales
  • Correcting your datos personales
  • Requesting deletion of your datos personales
  • Restricting or objecting to processing
  • Requesting data portability
  • Withdrawing consent
  • Lodging a complaint with your local data protection authority

We may process your Información personal based on:

  • Your consent
  • The performance of a contract with you
  • Compliance with legal obligations
  • Our legitimate business interests
  • Protection of vital interests
  • Other lawful bases permitted by ley aplicable

14. International Transfers

Our business may operate globally, and your Información personal may be transferred, stored, or processed in countries outside your país of residence.

These countries may have privacy laws that differ from those in your jurisdiction.

When we transfer Información personal internationally, we will take appropriate measures as required by ley aplicable to protect your información.

15. Children’s Privacy

Our sitio web and Servicios are not intended for children under the age of 18.

We do not knowingly collect Información personal from children under 18. If you believe that a child has provided us with Información personal, contáctanos and we will take appropriate steps to delete such información.

16. Automated Decision-Making

We do not use fully automated decision-making that produces legal or similarly significant effects on you.

Some terceros proveedores de servicios, como fraud prevention or payment processors, may use automated tools to help detect fraud, security risks, or payment issues.

17. Changes to This Política de privacidad

We may update this Política de privacidad ocasionalmente to reflect changes in our business practices, technology, requisitos legales, or Servicios.

When we update this Política de privacidad, we will revise the “Última actualización” date at the top of this page.

Your continued use of our sitio web or Servicios after any changes means that reconoces the updated Política de privacidad.

18. contáctanos

Si tienes alguna pregunta about this Política de privacidad, wish to exercise your privacy derechos, or want to opt out of certain communications, contáctanos:

Correo electrónico: support@burchdacycles.com
sitio web:@@P0@@